Frequently Asked Questions

Pick an available puppy and request it. Once you're approved, a $500 deposit holds your puppy and you sign the adoption agreement online. Please read the Health Guarantee first.

The $500 deposit is non-refundable. You can move it to another available puppy at any time. If there's a problem with your puppy's health before go-home, or your puppy becomes unavailable through our fault, you can choose a full refund instead. See our Deposit & Refund Policy.

By credit card, 3 days before your go-home date. By e-check/ACH, 5 days before. Your puppy can go home once payment has fully cleared.

No. Shipping and delivery are separate from the puppy price. You can pick up in Wellsville, Utah, or ask us about a flight nanny. We'll quote the cost when you're ready to book, since flight prices change.

A vet check, first shots, deworming to date, and a puppy kit (usually a toy, a small bag of food, a blanket and paperwork; items vary).

Only if your puppy arrives sick or unwell. Then a vet visit within 72 hours documents its condition for the guarantee. A healthy puppy doesn't need one, and skipping it doesn't void the guarantee. We still recommend a routine wellness check soon after go-home.

Good health at the time of sale, a 72-hour window to return a puppy a vet deems unhealthy for purchase, and a one-year guarantee against congenital defects. Read the full guarantee.

In our home in Wellsville, with one of our guardian families, or with a partner breeder we've vetted. For partner-breeder puppies, the partner breeder named on your bill of sale honors the health guarantee.

We decide when each puppy is ready and won't let a puppy go before then. We'll set your go-home date with you once your puppy is ready.